Q&A

Product

  • Each piece is designed with great attention to shape, proportion, and movement. To help you find your best fit, we provide a detailed size guide on each product page, including garment measurements and suggested body measurements. We also include notes on how each piece fits (e.g., true to size, oversized, tailored) and how the model wears it (with their height and size for reference).

    If you're still unsure, feel free to contact us directly—we’re happy to offer personalized sizing advice.

  • Many of our pieces are made in limited quantities to preserve intention and reduce waste. In some cases, we may be able to remake select pieces—feel free to reach out and we’ll do our best to accommodate.

    You can also subscribe to our newsletter or follow us on Instagram to be the first to know about new releases, restocks, and exclusive drops.

  • Yes. Select pieces can be made in custom sizes upon request. We believe clothing should adapt to your body—not the other way around. If you’re interested in a made-to-measure version of a garment, simply contact us with the style you're interested in and your measurements. We'll guide you through the process and let you know what’s possible.

    Please note that custom orders may require a longer lead time, additional fees and are non-returnable.

Orders and Shipping

  • Each order is made to fit, packed with care and typically ships within 5–15 business days. Once shipped, you'll receive a tracking number so you can follow your package’s journey. Delivery times vary depending on your location, but most orders arrive within 2–5 business days.

    For made-to-order or custom pieces, please allow additional time—we’ll keep you updated every step of the way.

    If you need something urgently or have a special request, don’t hesitate to contact us.

  • Shipping is calculated at checkout based on your location, the size and weight of your order, and current rates from Postes Canada. We offer both standard and expedited options whenever available, so you can choose what works best for you.

    All orders ship from Montréal, and you'll receive a tracking number as soon as your package is on its way.

    If you have any questions about shipping costs or delivery times, feel free to reach out—we're happy to help.

  • Yes, we offer international shipping. Wherever you are, we’ll do our best to get your order to you. Shipping rates and delivery times vary by destination and are calculated at checkout using Postes Canada’s international services.

    Please note that customs fees or import duties may apply depending on your country—we are not responsible for these charges.

    If you're unsure about shipping to your location, feel free to contact us before placing your order.

Returns and Exchanges

  • All sales are final. Each piece is made with intention, and we ask that you consider your purchase carefully before placing an order. If you have any questions about sizing, fit, or details, we're here to help—please don’t hesitate to reach out before ordering.

    In certain exceptional cases (such as a defect or error on our part), we’ll work with you to find a solution.

Sustainability and Craftsmanship

  • Sustainability is woven into every part of our process. We produce in small, intentional batches—locally in Montréal—to reduce waste and support skilled, ethical craftsmanship. Our materials are chosen with care, favoring natural, recycled, or deadstock fabrics that are both lower-impact and built to last.

    Packaging is minimal, plastic-free, and fully recyclable or compostable. We believe in sending only what’s essential—and doing so with respect for the planet.

    For us, sustainability also means slowing down, making conscious choices, and creating garments meant to be worn, repaired, and cherished over time.

Community and Special Projects

  • Follow us on Instagram, TikTok, and subscribe to our newsletter for early access to drops, collaborations, and private sales​.

    @guillaum.chaigne

  • Yes! We regularly organize pop-ups, exhibits, and collaborate with local artists, especially during events like the MAD Festival.