Privacy policy.

www.guillaumchaigne.com

Type of website: Ecommerce
Effective date: 8th day of April, 2025

www.guillaumchaigne.com (the "Site") is owned and operated by Guillaum chaigne. Guillaum chaigne is the data controller and can be contacted at:

guillaum.chaigne@gmail.com
(438) 824-3724
316 Rue Beaubien E, Montréal, QC H2S 1R8, Canada

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of Site users; and

  5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent
By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Users may withdraw their consent to receive marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any email.

To withdraw consent for any other type of data processing (such as removing a customer account or deleting personal information), please contact us at:
www.guillaumchaigne.com

Withdrawing your consent does not affect the lawfulness of data processing that occurred before the withdrawal. In some cases, we may still need to retain certain information if required by law or necessary for legitimate business interests.

Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes;

  2. Processing of user personal data is necessary for us or a third pary to pursue a legitimate interest. Our legitimate interest is not overriden by the interests or fundamenal rights and freedoms of users. Our legitimate interest(s) are: We process certain personal data for our legitimate interests, such as improving our website, preventing fraud, and maintaining secure access—provided that these interests do not override your fundamental rights and freedoms.;

  3. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: If you choose not to provide certain personal information required to complete a purchase (such as your name, shipping address, or payment information), we may be unable to fulfill your order or provide related customer support.

    If you do not provide your email address or consent to marketing communications, you will not receive news about product launches, limited-edition releases, or promotional events.

    If you decline non-essential cookies, some features of the website (like personalized recommendations or performance tracking) may be limited or unavailable.

    If you contact us for support but choose not to provide the necessary information, we may be unable to assist you or resolve your request.;

  4. Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the the personal data necessary for us to perform a legal obligation the consequences are as follows: If you choose not to provide certain personal information required to complete a purchase (such as your name, shipping address, or payment information), we may be unable to fulfill your order or provide related customer support.

    If you do not provide your email address or consent to marketing communications, you will not receive news about product launches, limited-edition releases, or promotional events.

    If you decline non-essential cookies, some features of the website (like personalized recommendations or performance tracking) may be limited or unavailable.

    If you contact us for support but choose not to provide the necessary information, we may be unable to assist you or resolve your request.;

  5. Processing of user personal data is necessary to protect the life of the user or another natural person; and

  6. Processing of user personal data is necessary to a task carried out in the public interest or in the exercise of our official authority.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;

  2. Location;

  3. Hardware and software details;

  4. Clicked links;

  5. Content viewed; and

  6. Date/Time of Visit.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;

  2. Age;

  3. Date of birth;

  4. Sex;

  5. Email address;

  6. Phone number;

  7. Address;

  8. Payment information; and

  9. Auto fill data.

This data may be collected using the following methods:

  1. Placing an order;

  2. Creating an account;

  3. Subscribing to the newsletter;

  4. Contacting customer service;

  5. Participating in giveaways, contests, surveys; and

  6. Submitting user-generated conten.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. We analyze traffic patterns, user behavior, and site performance to optimize navigation, loading speed, and overall usability.;

  2. We use server logs and IP tracking to maintain the security and integrity of the website, including preventing unauthorized access or malicious activity.;

  3. We use third-party analytics tools to understand how users find and interact with our site, which informs our design, marketing strategies, and product offerings.;

  4. We may use location or device data to deliver a more relevant experience, such as adjusting content language or suggesting local shipping options.; and

  5. We collect browsing and referral data to evaluate how users engage with our advertising campaigns and to tailor future marketing content..

The data we collect when the user performs certain functions may be used for the following purposes:

  1. We use your personal information to process transactions, confirm your order, deliver your product, and provide order updates.;

  2. If you sign up for our newsletter, we will use your email address to send you updates, product launches, and marketing messages. You can unsubscribe at any time.;

  3. When you reach out to us for help, we use your contact details to respond and assist you as needed.;

  4. We may use the information you provide during a contest or survey to administer the promotion and analyze results.; and

  5. We may use your past purchases or preferences to offer product suggestions or personalize your experience on the site..

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

  1. Maison Toki, Production Agency;

  2. Payment processors;

  3. Analytics tools;

  4. Shipping services; and

  5. Zachary Bouchard consulting.

We may share the following user data with third parties:

  1. Name; and

  2. Email.

We may share user data with third parties for the following purposes:

  1. Supporting customer service and brand operations (via Maison Toki);

  2. - Analyzing website performance and improving user experience; and

  3. - Hosting and maintaining the website.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
- HTTPS encryption across our website
- Secure third-party payment processing
- Restricted access to personal data
- Secure cloud storage with regular monitoring
- Staff training on data protection
- Incident response procedures for breach handling

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers
We transfer user personal data to the following countries:

  1. United States; and

  2. Canada.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

If you are located in the United Kingdom or the European Union, we will only transfer your personal data if:

  1. The country your personal data is being transferred to has been deemed to have adequate data protection by the European Commission or, if you are in the United Kingdom, by the United Kingdom adequacy regulations; or

  2. We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules, or we have entered into standard EU or United Kingdom data protection contractual clauses with the recipient.

Your Rights as a User
Under the GDPR, you have the following rights:

  1. Right to be informed;

  2. Right of access;

  3. Right to rectification;

  4. Right to erasure;

  5. Right to restrict processing;

  6. Right to data portability; and

  7. Right to object.

age of consent
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

Philippe Nguyen
philippe@maisontoki.com
(514) 659-8968
4372 Rue Frégault, Montréal, QC H1R 1M6, Canada,

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

  1. You may withdraw your consent, request access to your data, or ask for correction or deletion by emailing us at guillaum.chaigne@gmail.com . We will respond in accordance with applicable privacy laws. You can opt-out by contact you via dedicated privacy request email.

  2. If you’ve submitted or publicly tagged content and wish to withdraw consent for us to display or use it, please contact us at guillaum.chaigne@gmail.com. You can opt-out by contact you via email to revoke permission or request deletion.

  3. To prevent your data from being used by Google Analytics, you can install the official opt-out browser add-on available at tools.google.com/dlpage/gaoptout. You can opt-out by install the Google Analytics Opt-Out Browser Add-on.

  4. You can manage your cookie preferences through our cookie consent banner or your browser settings. You may also opt out of certain types of online tracking using tools provided by third parties, such as Google and Facebook. You can opt-out by use the cookie banner to reject or manage cookie categories (e.g., analytics, advertising)

    Adjust browser settings to block cookies or tracking scripts

    Use third-party opt-out tools:

    Google Ads Settings

    Meta/Facebook Ad Preferences

    NAI Consumer Opt-Out.

  5. You may opt out of marketing communications at any time by clicking the “Unsubscribe” link in our emails, or by contacting us at [support@guillaumchaigne.com]. You can opt-out by click the “Unsubscribe” link at the bottom of any marketing email.

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

  1. Functional cookies
    Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

  2. Analytical cookies
    Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;

  3. Targeting cookies
    Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and

  4. Third-Party Cookies
    Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

    1. Site functionality;

    2. Analytics;

    3. Marketing and advertising; and

    4. Personalization.

Additional Clauses
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymize it.
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from individuals under this age. If we become aware that we have collected data from a child without proper consent, we will delete it immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage users to review the privacy policies of any external sites they visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last Updated" date at the top of the page. We encourage you to review the policy periodically.
Maison Toki (TEDDI S.E.N.C) may access and process your data in the course of managing brand operations, customer service, fulfillment, or creative production. All access is governed by appropriate confidentiality and security measures.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Office of the Privacy Commissioner of Canada**   30 Victoria Street   Gatineau, Quebec K1A 1H3   Website: https://www.priv.gc.ca   Phone: 1-800-282-1376.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Philippe Nguyen, at:

philippe@maisontoki.com
(514) 659-8968
4372 Rue Frégault, Montréal, QC H1R 1M6, Canada,